International Freight Forwarders help exporters and importers move goods quickly and easily around the world. They don’t physically move the goods themselves, instead they act as an intermediary, connecting exporters, importers, Government Regulators and various transportation services like shipping, air freight, road transport, and rail. Without Freight Forwarders, everything would just grind to a halt.
The main job roles are Import, Export, Customs Brokerage, Cartage, Warehousing and Customer Service/Sales. In practice though, most jobs are a combination of more than one of these.
Part of the Freight Forwarding team in the origin country. The Export Operator helps the Exporter (sender) organise and send the shipment.
Part of the Freight Forwarding team in destination country, the Import Operator works with the Importer (receiver), Customs Broker and overseas Export Operator (from the origin country).
Part of the Freight Forwarding team in THE destination country. A Licensed Customs Broker works with the Import Operator and Importer and occasionally the Customer Service Operator. A Customs Broker represents Importers and Exporters to ensure compliance with all regulations
Part of the freight forwarding team responsible for arranging road transport. The Cartage Operator arranges delivery of the cargo to the Importer, but may also organise pick-up from the exporter.
Part of the Freight Forwarding team in the origin or destination country. The Warehouse Operator ensures the safe handling, storage and transport of shipments, under their responsibility.
CUSTOMER SERVICE AND SALES
Part of the Freight Forwarding Team in the destination country. Customer Service and Sales work with the Importer, the Export Agent in origin country (sender) and occasionally the Import Operator and Customs Broker in destination country (receiver).